Shared Service Centre Automation

Digital transformation is gradually affecting Shared Service Centres and Global Business Services. This creates pressure to optimize operations, improve cost efficiency, and increase internal productivity. Through digitalization, these centres can deliver valuable business benefits, significantly reduce the time it takes to serve a customer, allow for the creation of innovative products and services, streamline internal processes, and improve interaction with customers and partners. Robotic Process Automation is one of the key prerequisites for embarking on a path of digital transformation.

WHICH PROCESSES CAN BE AUTOMATED?

PROCURE-TO-PAY(P2P)

• Billing, record keeping, invoice processing, and invoice maturity checks
• Processing receivables, other payments, and payment requests
• Processing domestic and international payments and exchange rate differences
• Processing travel orders
• Bank statement registration and settlement

RECORD-TO-REPORT (R2R)

• Internal accounting and re-invoicing
• Cost accounting and taxation
• Analysis processing and the generation of financial (and other) reports
• Drafting documents for consolidation, audit, annual planning, plan implementation, and budget analyses
• Approving administrative and other processes
• System data updates and communication with other digital systems
• Archiving various types of documents and retrieving data from documents
• GDPR and other compliance checks

ORDER-TO-CASH (O2C)

• Order generation
• Processing cash operations, loans, direct debits, and other transactions
• Registering suppliers, customers, goods, and other items within a system

• Price comparison and supplier selection
• Processing supplier and customer requests
• Validating data, suppliers, and other processes
• Automated responses to suppliers, customers, and other entities

REFERENCES

For instance, one person had to daily send reports and seek permissions to unlock orders, which took up to 60 % of their time. Substitutability was also an issue. If the employee was on vacation, another person had to be assigned to handle the process. Since the automation, the substitutability for these tasks is no longer an issue, and the employee has been freed up to focus on more complex tasks with a higher added value.

Roman Šustek, Clarios, IT Business Relationship Manager

What are the steps in automation process?

An initial analysis and identification of processes for automation

A current situation analysis and RPA solution design

Solution development and testing

RPA technology deployed in production

Solution optimization

Software robot management and maintenance

HOW LONG DOES AUTOMATION TAKE?

The automation itself does not take long. We are able to deliver a complete and implemented robot for your systems within 4 to 16 weeks from the first meeting. The complexity of the actual implementation is minimal compared to implementing a new system.

WHAT IS THE RETURN OF INVESTMENT IN RPA?

The return on investment in software robots ranges from 6 months to 2 years.

BENEFITS OF AUTOMATION

Streamlined back-office processes

Improved customer satisfaction

Reduced delivery times and response times

Reduced error rate and eliminated deviations

Fast solution implementation and scalability

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