Job category: IT

Customer Relations Specialist with German

Responsibilities:

  • Retain customer loyalty through proactive customer engagement and by providing best-in-class complaint resolution;
  • Receive customer complaints and trigger proactive actions via CRM tools/email/phone/letter/fax, ensuring that the concerns are captured accurately and on time;
  • Verify the request details with the customer. Investigate the case, coordinate with other teams to identify an action plan, and the best course of resolution promptly and within cost constraints;
  • Keep customer, as well as key internal stakeholders, regularly updated until full case resolution;
  • Provide administrative support;
  • Execute data quality checks to ensure consistency and accuracy of reporting.

IT Project Manager with public experience

  • Develop and implement project plans, including timelines, milestones, and resource allocation, overseeing projects from initiation to closure.
  • Lead and coordinate project teams throughout the entire project lifecycle, providing guidance and direction to ensure project objectives are met at each stage.
  • Define project scope, goals, and deliverables, aligning them with organizational objectives.
  • Identify and manage project risks, proactively addressing issues to prevent potential roadblocks.
  • Monitor project progress, track key metrics, and report on project status to stakeholders regularly.
  • Manage project budgets, expenses, and resource utilization effectively.
  • Foster strong communication and collaboration among team members, stakeholders, and vendors.
  • Ensure adherence to quality standards and project management best practices throughout the project lifecycle.
  • Evaluate and improve project management processes and methodologies, integrating emerging technologies and industry best practices.
  • Create project reports
  • Administrative work needed for projects

Network Engineer (Fortinet)

  • Podpora a správa sieťových zariadení na úrovni L2/L3, najmä Fortinet (FortiGate, FortiManager, FortiAnalyzer)
  • Riešenie incidentov, analýza logov, eskalácia komplexnejších problémov na L3 tím alebo výrobcov
  • Konfigurácia a údržba firewall pravidiel, VPN tunelov, IPS/IDS systémov
  • Monitoring dostupnosti a výkonu siete, návrh zlepšení
  • Spolupráca s internými a externými tímami pri riešení bezpečnostných udalostí a implementácii opatrení
  • Dokumentácia zmien a riešení v ticketovacom systéme

Test Manager

  • Vytvoriť a spravovať testovaciu stratégiu a testovací plán pre projekt
  • Definovať a koordinovať testovacie procesy (funkčné, integračné, systémové, regresné, výkonnostné testy)
  • Organizovať a riadiť testovací tím 
  • Spolupracovať s Business Analystami, vývojármi, architektmi a PM pri pochopení požiadaviek a príprave testovacích scenárov
  • Definovať a spravovať testovacie prostredia a dáta
  • Dohliadať na automatizované testovanie a rozhodovať, ktoré oblasti majú byť pokryté automatizáciou
  • Nastavovať a sledovať metriky kvality
  • Včas identifikovať a eskalovať riziká v oblasti kvality
  • Zodpovednosť za akceptačné testovanie spolu s klientom