BG Customer Care Coordinator

The Customer Care Coordinator is responsible for monitoring automated of replenishment shipments for end clients and ensuring end- to- end case management. Information about the position: Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in UK, Turkey, Romania, Czech Republic and Bulgaria and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure and IT outsourcing. In global scale Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC etc. The Customer Care Coordinator is responsible for monitoring automated of replenishment shipments for end clients and ensuring end- to- end case management. Responsibilities: • Monitoring supplies shipments. • Monitoring if shipments data is up to date and resolving of orders/shipments issues through constant communication with customer contact and assigned internal clients’ related parties. • Supporting the subscription renewal for existing customers of the service. • Interacting with other departments supporting the service. • Managing the automating supply system for the service • Understanding of shipment issues, resolving and identifying root cause and corrective actions. • Identifying supplies shipments that are beyond the requested date. • Researching issues and taking corrective action where possible. • Bringing issues to the team huddle call. • Creation of regular reports. Requirements: • Bachelor’s/Master’s degree • 6+ months of experience on administrative/ back-office support on customer projects role working with Customer Relations Management (CRM) systems and/or case management tools (optional). • Previous experience with case management tools and Customer Relations Management (CRM) systems will be considered as an advantage • Excellent communication skills in English - verbal and written • Excellent knowledge in MS Office • Able to work to deadlines and tight timescales • Good collaborator – works well in a team environment • Diligent – good attention to detail • Very good organizational skills • Willingness to work оn shifts for the US market - 12:00 to 21:00 (Mon- Fri) If you feel that this role would fit your personal interests and plans for professional development, please, send us your CV. We offer YOU the opportunity to become part of a team within a company working for one of the leading corporations worldwide. Only short-listed candidates will be contacted.