Customers are becoming more and more demanding. What they expect from modern technologies around us is simplicity and the human touch. The new Video Banker service allows Banka Creditas to create richer interactions with their customers and ultimately create new business opportunities. Today most of us are familiar with video conferencing technology. However, in the professional environment, it’s not just about audio and video transmission. Guaranteed security and a premium user experience are also extremely important.
Case study was published 15.12.2021
The Video Banker improved customer interaction
REQUIREMENTS
- find suitable slick and secure end-point devices
- get closer to customers and provide them with a new customer experience using video calls so that they can remotely connect with a banking specialist
SOLUTION
- equip 42 affiliated branches with Cisco DX 80 professional video conferencing devices ensuring high-quality secure video and audio transmission, thus perfectly simulating face-to-face meetings
RESULTS AND BENEFITS
Improved customer interaction and HD video transmissions
Effective communication between company management and affiliated branches, and between the affiliated branches themselves
The creation of new business opportunities
The ability to share presentations, preview contracts, and documents