NAY was able to implement software robots so quickly thanks to agile approach of its employees and the new customer demand for online shopping.
Case study was published 06.04.2021
REQUIREMENTS
- Increase customer and employee job satisfaction
- Eliminate the error rate
- Streamline administrative processes
SOLUTION
- Robotic Process Automation (RPA) of selected processes
- Training of the customer’s key user acting as an internal consultant
RESULTS AND BENEFITS
Freeing employees from repetitive monotonous tasks, thus increasing their job satisfaction
Ensuring smooth processing in the event of sudden increases in online sales
Improving customer service by speeding up processes