For five consecutive years, we have received the Bank of the Year award for being the most client-friendly bank in the market. No other bank has ever achieved this. We take responsibility for always providing our customers with the best possible service. Raiffeisenbank always strives to offer excellent online services and is constantly implementing new products for its customers.
Case study was published 08.04.2021
REQUIREMENTS
- A new chat communication channel for both the web and mobile applications which is compliant with strict banking security standards
- Providing assistance to clients whenever they need it
- Integrating with existing systems as requested
SOLUTION
- Unblu Live Chat is now available to customers on the Raiffeisenbank website as well as in its mobile banking applications.
- In addition to chat functionality, the Unblu Live Chat solution includes collaborative browsing, which is real-time secure content sharing between the client and the operator.
RESULTS AND BENEFITS
The system provides a holistic view of incoming client requests.
Quick advice is provided at the moment the customer needs help.
It replaces most email communication.
It is a new communication channel preferred by clients.