Help Desk Operátor (s nemeckým jazykom)

– sledovanie dostupných monitorovacích nástrojov
– prijímanie hovorov, prípadne emailov od zákazníka
– zadávanie hovorov do nástroja na ich evidovanie
– identifikovanie incidentov, ktoré treba urgentne vyriešiť
– dodržiavanie help – desk štandardov významnej medzinárodnej spoločnosti
– práca na smeny 24/7

Project Manager with French

Responsibilities:

– Management of project for customer, in charge for overall project delivery;
– Development of detailed project plans, track changes and report final outcomes;
– Step by step coordination of local projects;
– Planning, assignment, monitoring and following up of project resources and budget;
– Implementation of established policies, system monitoring and controlling to ensure the
successful management and reporting of all corporate initiatives in the project;
– Escalation and risk management;
– Management changes within the scope, budget and time schedule;
– Responsible for project health;
– Following up of project indicators on time, within scope and within budget;
– Ensuring handover to operations and to business as usual;
– Following best practices and organizational standards;
– Providing both verbal and written communications regarding project status, risks and issues.

Requirements:

– University degree in Technical, Business or related disciplines;
– 3+ years of experience with project management in IT/telco sector;
– Direct management experience in multinational companies;
– Experience as Transition & Transformation Manager in companies with solid PMI practices and
processes;
– Fluent French (Verbal and Written);
– Fluent English (Verbal and Written);
– Experience with using variety of software packages (ref. Microsoft Word, Outlook, Power point,
Excel, Access, etc.);
– Strong communication and negotiation skills;
– Idependent and multitasking professional style;
– Focus on details, prioritisation and decision-making.

Sales Business Analyst

Responsibilities:

– Maintain the relationship with the markets reporting wise and make sure they issue their forecast in time.
– Responsible for the reporting requirements of the pursuit team.
– Analyzing findings and using data modelling methods to help recommend changes and improvements
– Overseeing testing and quality checks of recommendations and data
– Supporting Sales and Pursuit teams in day to day activities

Requirements:
– Bachelor’s/Master’s degree in Technical, Business or related field
– 5+ years of experience on related position
– Previous experience with Back-office Business Support in multinational environment
– Excellent communication skills in English – verbal and written
– Excellent knowledge in MS Office
– Able to work to deadlines and tight timescales
– Good collaborator – works well in a team environment
– Good at handling complexity – able to manage multiple tasks concurrently
– Diligent– good attention to detail
– Very good organization skills

Graphic Solution Customer Care Agent

  • Answer phone,greet and entitle Customers(EndUsersandDistributionChannelPartners)based on their warranty status,contracts or T&M support.
  • Loganddocumentcaseinto CRM systems and direct to the correct service queue(remote support,parts dispatching, FSE dispatching,etc.).
  • Close case in CRM systems after confirmation of resolution from customer.
  • Answer calls from Field Service Engineers and provide required support upon request.
  • Confirm satisfactory case resolution with customer before closure.
  • Capture feedback from customer.
  • Monitor Care Center mailboxes and respond within defined SLA.
  • Follow documented process using Service Planning and Scheduling.
  • Monitor,manage and follow up back orders and supply chain escalations.
  • Keep customer and FSE  sin form edviaemailorphone. Send status update and tracking info.