Pracovné ponuky Archive

Koordinátor testovacieho strediska

claim management: receiving devices for administrative claim
responsible for warehouses located in Bratislava, Banska Bystrica, Kosice: regular inventory checks
loaning equipment from warehouse in Bratislava
respond to requests for technical assistance via phone, email or ticket tracking system
diagnose and resolve technical hardware and software issues
follow standard service desk procedures, work in various tools
identify and escalate situations requiring urgent attention
escalate issues and seeks advise when faced with non-standard issues
communicate with dedicated technicians and service desk

From a technical perspective to work with TCP/IP, Security, LAN, WAN – devices and technologies
Provide technical consultancy and support
Manage and implement NW changes which are triggered by incident handling or execute NW normal, standard and routine changes (LAN, WAN and Security) Implement standard service requests from customers
Ensure Processes are followed according to standard
Check that tools and documentation are up to date

Meetings with stakeholders /customers, gathering critical information and requirements in the process automation field
Evaluating business processes, developing optimization strategies
Collecting data and further analysis
Budgeting and forecasting
Timely reporting
Basic programming tasks in specific tools
Create procedures, implement and maintain procedures

Support of offices and DCs in EMEA
Standard and complex Incident, Change and Problem Management
Projects and NSSR support
Contributing to fixing of critical service outages and escalations to restore services in the shortest possible time (P1 and RTOPs incl.)

Other operational tasks:

Managing log repositories
RMA of devices, consulting with operations
Possible refreshments when devices goes EOL
Catalogue requests, mainly for SAP channels or VDI environment (Internet from Citrix Workstations)
Outbound internet access monitoring
Reporting to customer via Reporter/Management center
Consulting critical issues and bugs with vendor – Arrow/Symantec
Analyzing captured raw data, HTTP headers etc.
Upgrading devices when suggested via vendor security advisory (SSL vulnerabilities etc.)

Privítanie kandidátov, vysvetlenie pravidiel, overenie identity účastníka skúšky
Dohľad nad priebehom testovania, zabezpečenie všetkých procesov, ktoré s testovaním súvisia
Komunikácia s technickým departmentom Prometricu pri riešení technických problémov
Dodržiavanie politiky Business Partnera spoločnosti Prometric

RESPONSIBILITES

Design, code and test new functionalities and document the results of own work.
Develop test cases and implement relevant tests.
Take autonomous technical decisions within own authority.
Identify and eliminate technical debt.
Identify and communicate risks and prepares mitigation plans.
Act as a driver or main contact person for particular topics or Projects.
Mentor and consult other colleagues and help in junior team-members’ career development.
Provide feedback, propose and implement improvements.

KEY RESPONSIBILITIES

Take responsibility for software development according to the established Scrum methodology.
Provide relevant transparency about own work and the related topics.
Provide effective and efficient development support of the assigned (and adjacent) functional areas.
Take responsibility for software build, release, deployment, configuration, continuous integration and testing activities.
Support User Assistance Developers in preparing product documentation and contribute to the information/ knowledge rollout inside and outside of the team.
Maintain technical expertise and knowledge retention within the organization.
Take responsibility for understanding product scenarios and development processes.

Hlavná zodpovednosť za administráciu softvérových a hardvérových zariadení, ich servis, konfiguráciu a prípadnú výmenu komponentov
Analýza, diagnostikovanie a riešenie vzniknutých technických problémov
Pravidelná komunikácia so zákazníkom na profesionálnej úrovni
Podpora pri zavádzaní nových systémov informačných a komunikačných technológií, účasť na nových projektoch, písanie a udržiavanie dokumentácie
Spolupráca s ostatnými členmi tímu

Provide 1st Level and 2nd level network and communication link infrastructure support
Perform 1st and 2nd level troubleshooting of our client`s Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems
Take ownership of all HQ network and Global Communication Network problems
Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)
Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing
Write and update technical troubleshooting procedures
Work closely with other technical professionals in a multicultural environment
Conduct ticket review for quality and provide feedback to junior members
Update the Standard Operating Procedure (SOP), develop and update various technical procedures, Provide technical training to the NOC personnel
Perform supervisory duties in ensuring that work perform during the shift adheres to the standard operating procedure

Responsibility for recruitment process, which includes selection of candidates, pre-screenings, personal interviews with hiring managers and job offerings.
Acting as a single point of contact for assigned business partners/IT managers
Participation on our ongoing recruitment projects and campaigns, such as job fairs, cooperation with schools, employer branding, cooperation with marketing and internal HR, managing internal transfers, promotions, employee career planning, referral program