BG Customer Care Coordinator

Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in UK, Turkey, Romania, Czech Republic and Bulgaria and Poland. The company provides services in the area of IT system integration, IT networking & infrastructure and IT outsourcing. In global scale Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC etc.
The Customer Care Coordinator is responsible for monitoring automated of replenishment shipments for end clients and ensuring end- to- end case management.

Responsibilities:
• Monitoring supplies shipments.
• Monitoring if shipments data is up to date and resolving of orders/shipments issues through constant communication with customer contact and assigned internal clients’ related parties.
• Supporting the subscription renewal for existing customers of the service.
• Interacting with other departments supporting the service.
• Managing the automating supply system for the service
• Understanding of shipment issues, resolving and identifying root cause and corrective actions.
• Identifying supplies shipments that are beyond the requested date.
• Researching issues and taking corrective action where possible.
• Bringing issues to the team huddle call.
• Creation of regular reports.

Requirements:
• Bachelor’s/Master’s degree
• 6+ months of experience on administrative/ back-office support on customer projects role working with Customer Relations Management (CRM) systems and/or case management tools (optional).
• Previous experience with case management tools and Customer Relations Management (CRM) systems will be considered as an advantage
• Excellent communication skills in English – verbal and written
• Excellent knowledge in MS Office
• Able to work to deadlines and tight timescales
• Good collaborator – works well in a team environment
• Diligent – good attention to detail
• Very good organizational skills
• Willingness to work оn shifts for the US market – 12:00 to 21:00 (Mon- Fri)

If you feel that this role would fit your personal interests and plans for professional development, please, send us your CV.

We offer YOU the opportunity to become part of a team within a company working for one of the leading corporations worldwide.

Only short-listed candidates will be contacted.

Asistent/ka testovacieho strediska

  • Privítanie kandidátov, vysvetlenie pravidiel, overenie identity účastníka skúšky
  • Dohľad nad priebehom testovania, zabezpečenie všetkých procesov, ktoré s testovaním súvisia
  • Komunikácia s technickým departmentom Prometricu pri riešení technických problémov
  • Dodržiavanie politiky Business Partnera spoločnosti Prometric

Windows Migration Engineer

  • Provide onsite system migrations from Windows 7 to Windows 10
  • Windows 7 Update coordination
  • Office 365 support and rollout (OneDrive, Mailbox)
  • Encryption coordination (Bitlocker)
  • Upgrades, installs and troubleshoots Windows operating systems and software.
  • Provides administration of systems.
  • Perform troubleshooting analysis of servers, workstations and associated systems.
  • Act as main migration coordinator in the client environment
  • Recommend and schedule maintenance activities
  • Monitors system performance and implements performance tuning.
  • Support of the Windows OS of the client’s servers by complying with the ITIL standards

Incident Manager – zástup za MD

  • Zabezpečuje prevádzkovú efektívnosť a účinnosť procesu IcM
  • Pravidelné vyhodnocovanie procesu IcM
  • Proaktívne sledovanie spracovávaných incidentov v súlade s procesom IcM
  • Pravidelný monitoring incidentov a ich vývoja v jednotlivých skupinách
  • Pravidelné vyhodnocovanie kvality dokumentácie tiketov
  • Procesný tréning technických tímov DXC
  • Zabezpečenie informovanosti technických tímov pre procesne relevatné informácie
  • Eskalačný kontakt pre incidenty, kedy hrozí riziko prekročenia doby riešenia, riešenie nie je dostupné, prípadne niektorá zo supportných strán nespolupracuje
  • Zodpovedá za efektívnu spoluprácu medzi IcM a ostatnými procesnými manažérmi, ako aj technickými tímami
  • Zabezpečuje aktuálnosť procesnej dokumentácie
  • Zadáva podnety pre problém manažment v prípade opakujúcich sa incidentov
  • Sledovanie kvality tiketov
  • Definuje a implementuje zlepšenia procesu
  • Reporting Organizácia pravidelných IcM meetingov

Senior Application Developer

  • Software development in C# a ASP.Net environment  
  • Integration of developed products into client’s systems
  • Writing code, programming, testing and analyzing new application software
  • Actively developing software solutions for internal environment
  • Working with the newest trends from application development and solutions (BOT, IoT, RPA, WEB Applications, Cloud Applications)
  • SCRUM methodology

Junior BackUp Administrator

  • Communication with the customer on a professional level, cooperation with team members and other support teams are important part of the work.
  • Change management: preparation, acceptance testing and implementation of application related changes.
  • Security management: user management using standard tools.
  • Configuration management: maintain and keep up to date the configuration management administration.
  • Work on shifts (24/7 support)

 

Exchange System Administrator

Responsibilities:

  • Support Office 365/Exchange 2010/2013, Active Directory, and Windows Server 2008/2012
  • Ensure day to day operations (i.e., but not limited to performance monitoring, capacity management, event monitoring) of Outlook Client and supporting infrastructure (Exchange/O365) and the necessary actions are taken
  • Lead activities such as system builds, application installation, and configuration
  • Support and maintain email users currently on the Exchange and O365 environment
  • Support and maintain Active Directory infrastructure including identity management, Group Policy updates, Software updates, FSMO roles, DNS, DHCP, Sites, and services, etc.
  • Support of Windows Server systems as both Physical and Virtual Machines
  • Respond to escalation calls from the Help desk, Desktop support, and other IT teams to resolve issues, and perform maintenance
  • Perform day to day troubleshooting of Outlook issues, administration of mailboxes and Users accounts, and replication
  • Understand routing/Mail Flow and Set up Installation concepts
  • Perform day to day administration, support, maintenance, and monitoring of the MS Exchange 2010/2013 and O365 infrastructure
  • Provide technical direction and training to other IT personnel and solve interoperability issues
  • Enhance and maintain messaging system, and perform structural changes when necessary
  • Create and maintain task automation and monitoring tools
  • Evaluate new applications for resource impact and assist in troubleshooting malfunctioning applications
  • Work with team members to ensure operational and support coverage as required
  • Provide support and assistance to customers to identify and resolve technical problems
  • Email platforms support for Exchange and O365

Recepčná

  • Uvítanie návštevníkov spoločnosti – kandidátov
  • Odpovedanie na telefonáty
  • Prepájanie hovorov
  • Zapisovanie odoslanej a prijatej pošty
  • Evidencia
  • Iné administratívne pomocné práce

Recruitment Specialist

Responsibilities: 

  • Responsible for all the recruitment and selection work including pre-screening, organize and attend interviews (face-to-face and virtual), database administration, negotiating with candidates, onboarding new hires.
  • Prepare evaluation records on the candidates and assist in decision process as well as maintain internal database and external postings. 
  • Participate on our ongoing recruitment events
  • Preparing relevant recruitment reports and statistics.
  • Headhunting, proactively search for candidates through different platforms and channels;
  • Negotiate job terms with managers and candidates;
  • Process paperwork associated with hiring of employees;

Koordinátor testovacieho strediska

  • komunikácia so zákazníkmi/dodávateľmi/partnermi
  • správa certifikačného strediska
  • zabezpečenie plynulého chodu testovacieho centra
  • príprava mesačných reportov
  • príprava podkladov na fakturáciu
  • tvorba objednávok a faktúr v internom systéme
  • zabezpečovanie interných školení pre kolegov

Help Desk Operátor (s anglickým / nemeckým jazykom)

  • sledovanie dostupných monitorovacích nástrojov
  • prijímanie hovorov, prípadne emailov od zákazníka
  • zadávanie hovorov do nástroja na ich evidovanie
  • identifikovanie incidentov, ktoré treba urgentne vyriešiť
  • dodržiavanie help – desk štandardov významnej medzinárodnej spoločnosti
  • práca na smeny 24/7

Intermediate Network Support Engineer

  • From a technical perspective to work with TCP/IP, Security, LAN, WAN – devices and technologies
  • Provide technical consultancy and support
  • Manage and implement NW changes which are triggered by incident handling or execute NW normal, standard and routine changes (LAN, WAN and Security) Implement standard service requests from customers 
  • Ensure Processes are followed according to standard
  • Check that tools and documentation are up to date