Koordinátor testovacieho strediska

  • komunikácia so zákazníkmi/dodávateľmi/partnermi
  • správa certifikačného strediska
  • zabezpečenie plynulého chodu testovacieho centra
  • príprava mesačných reportov
  • príprava podkladov na fakturáciu
  • tvorba objednávok a faktúr v internom systéme
  • zabezpečovanie interných školení pre kolegov

Help Desk Operátor (s anglickým / nemeckým jazykom)

  • sledovanie dostupných monitorovacích nástrojov
  • prijímanie hovorov, prípadne emailov od zákazníka
  • zadávanie hovorov do nástroja na ich evidovanie
  • identifikovanie incidentov, ktoré treba urgentne vyriešiť
  • dodržiavanie help – desk štandardov významnej medzinárodnej spoločnosti
  • práca na smeny 24/7

Service Coordinator

  • claim management: receiving devices for administrative claim
  • responsible for warehouses located in Bratislava, Banska Bystrica, Kosice: regular inventory checks
  • loaning equipment from warehouse in Bratislava
  • respond to requests for technical assistance via phone, email or ticket tracking system 
  • diagnose and resolve technical hardware and software issues  
  • follow standard service desk procedures, work in various tools
  • identify and escalate situations requiring urgent attention
  • escalate issues and seeks advise when faced with non-standard issues
  • communicate with dedicated technicians and service desk

Intermediate Network Support Engineer

  • From a technical perspective to work with TCP/IP, Security, LAN, WAN – devices and technologies
  • Provide technical consultancy and support
  • Manage and implement NW changes which are triggered by incident handling or execute NW normal, standard and routine changes (LAN, WAN and Security) Implement standard service requests from customers 
  • Ensure Processes are followed according to standard
  • Check that tools and documentation are up to date

Business Analyst

  • Meetings with stakeholders /customers, gathering critical information and requirements in the process automation field
  • Evaluating business processes, developing optimization strategies
  • Collecting data and further analysis
  • Budgeting and forecasting
  • Timely reporting
  • Basic programming tasks in specific tools
  • Create procedures, implement and maintain procedures

Network Implementation Engineer

  • Support of offices and DCs in EMEA
  • Standard and complex Incident, Change and Problem Management
  • Projects and NSSR support
  • Contributing to fixing of critical service outages and escalations to restore services in the shortest possible time (P1 and RTOPs incl.)

Other operational tasks:

  • Managing log repositories
  • RMA of devices, consulting with operations
  • Possible refreshments when devices goes EOL
  • Catalogue requests, mainly for SAP channels or VDI environment (Internet from Citrix Workstations)
  • Outbound internet access monitoring
  • Reporting to customer via Reporter/Management center
  • Consulting critical issues and bugs with vendor – Arrow/Symantec
  • Analyzing captured raw data, HTTP headers etc.
  • Upgrading devices when suggested via vendor security advisory (SSL vulnerabilities etc.)

Asistent/ka testovacieho strediska

  • Privítanie kandidátov, vysvetlenie pravidiel, overenie identity účastníka skúšky
  • Dohľad nad priebehom testovania, zabezpečenie všetkých procesov, ktoré s testovaním súvisia
  • Komunikácia s technickým departmentom Prometricu pri riešení technických problémov
  • Dodržiavanie politiky Business Partnera spoločnosti Prometric

Presales Consultant

  • Komunikace se zákazníkem, specifikace poptávky, zjištění požadavků
  • Komunikace s technickým týmem, výběr vhodného řešení, návrh architektury
  • Příprava vhodného řešení, konzultace s obchodníkem a technickým týmem
  • Návrh a příprava technického popisu nabídky
  • Příprava kvotací a podkladů pro obchodní jednání
  • Prezentace řešení na obchodním jednání
  • Školení zákazníků a uživatelů
  • Prezentace na akcích a konferencích zaměstnavatele
  • Udržování přehledu o konkurenci a trhu
  • Příprava produktových materiálů (prezentací, letáků, kalkulátorů atd.)
  • Výběr a příprava optimální technologie nebo partnera pro produkt
  • Jednání s partnery a dodavateli (primárně HW v rámci SK i CZ)
  • Reporting a účast na vzdělávání

Senior Developer Cloud Platform

RESPONSIBILITES

  • Design, code and test new functionalities and document the results of own work.
  • Develop test cases and implement relevant tests.
  • Take autonomous technical decisions within own authority.
  • Identify and eliminate technical debt.
  • Identify and communicate risks and prepares mitigation plans.
  • Act as a driver or main contact person for particular topics or Projects.
  • Mentor and consult other colleagues and help in junior team-members’ career development.
  • Provide feedback, propose and implement improvements. 

 

 

KEY RESPONSIBILITIES

  • Take responsibility for software development according to the established Scrum methodology.
  • Provide relevant transparency about own work and the related topics.
  • Provide effective and efficient development support of the assigned (and adjacent) functional areas.
  • Take responsibility for software build, release, deployment, configuration, continuous integration and testing activities.
  • Support User Assistance Developers in preparing product documentation and contribute to the information/ knowledge rollout inside and outside of the team.
  • Maintain technical expertise and knowledge retention within the organization.
  • Take responsibility for understanding product scenarios and development processes.

Systémový administrátor

  • Hlavná zodpovednosť za administráciu softvérových a hardvérových zariadení, ich servis, konfiguráciu a prípadnú výmenu komponentov
  • Analýza, diagnostikovanie a riešenie vzniknutých technických problémov
  • Pravidelná komunikácia so zákazníkom na profesionálnej úrovni
  • Podpora pri zavádzaní nových systémov informačných a komunikačných technológií, účasť na nových projektoch, písanie a udržiavanie dokumentácie
  • Spolupráca s ostatnými členmi tímu

NOC Technician Level 1, 2, 3 and 4

  • Provide 1st Level and 2nd level network and communication link infrastructure support
  • Perform 1st and 2nd level troubleshooting of our client`s Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
  • Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems
  • Take ownership of all HQ network and Global Communication Network problems
  • Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)
  • Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing
  • Write and update technical troubleshooting procedures
  • Work closely with other technical professionals in a multicultural environment
  • Conduct ticket review for quality and provide feedback to junior members 
  • Update the Standard Operating Procedure (SOP), develop and update various technical procedures, Provide technical training to the NOC personnel 
  • Perform supervisory duties in ensuring that work perform during the shift adheres to the standard operating procedure

Junior IT Recruiter

  • Responsibility for recruitment process, which includes selection of candidates, pre-screenings, personal interviews with hiring managers and job offerings.
  • Acting as a single point of contact for assigned business partners/IT managers
  • Participation on our ongoing recruitment projects and campaigns, such as job fairs, cooperation with schools, employer branding, cooperation with marketing and internal HR, managing internal transfers, promotions, employee career planning, referral program