Responsibilities:
– Maintaining servers, computers, printers, and other software and hardware peripherals.
– Frontal and remote support to employees.
– Administrating and maintaining IT infrastructure including desktop computers, printers, routers, switches and phones.
– Setting up new users’ accounts and profiles and dealing with password issues.
– Monitoring networks to ensure security and availability to specific users.
– Troubleshooting technical issues and escalate complex problems to appropriate (L3) support teams for resolutions.
– Performing repairs and replacements of software and hardware peripherals.
– Maintaining accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
– Assigning configuration of authentication and authorization of directory services, account synchronization, maintenance of certificates
– Support LAN, VLAN, WAN, VPN and Internet connectivity.
Responsibilities:
– Assists the HR processes with regards: hiring procedures, termination procedures, legal/ employment package documents;
– Keeps and manages the documentation related to attendance (paid leaves, sick leaves, working schedules administration, maternity leaves, retirement), maintain company SharePoint- related to the employee working time and attendance;
– Communicates and coordinates with Accountancy the preparation of documents and reports related to employment;
– Communication and preparation of orders and work schedules for employees on projects on summarized working hours;
– Business trip preparation, support during the process and reporting;
– Maintains company internal attendance application reporting and HR data base;
– Communicates with People Managers and employees in explaining company policies related to the Human Resources field if needed;
– Secures smooth day-to-day operations of the office, including dealing with landlord and other vendors, securing timely supplies of stationery and other office needed belongings;
– Ensures company social benefits are timely ordered and distributed among employees.
Responsibilities:
– Assists the HR processes with regards: hiring procedures, termination procedures, legal/ employment package documents;
– Keeps and manages the documentation related to attendance (paid leaves, sick leaves, working schedules administration, maternity leaves, retirement), maintain company SharePoint- related to the employee working time and attendance;
– Communicates and coordinates with Accountancy the preparation of documents and reports related to employment;
– Communication and preparation of orders and work schedules for employees on projects on summarized working hours;
– Business trip preparation, support during the process and reporting;
– Maintains company internal attendance application reporting and HR data base;
– Communicates with People Managers and employees in explaining company policies related to the Human Resources field if needed;
– Secures smooth day-to-day operations of the office, including dealing with landlord and other vendors, securing timely supplies of stationery and other office needed belongings;
– Ensures company social benefits are timely ordered and distributed among employees.
Responsibilities:
– Lead the Pursuit team in activities including but not limited to: bid plan, SOAR events, Compliance documentation
– Supports the Services Sales and Account Manager in pre-sales activities linked to the deal that is being pursued
– Performs data entry per pre- defined processes and compiles information for reports.
– Enters Pursuit pre-sales data in a timely and efficient manner, maintaining documentation and records.
– Reports and communicates pursuit dashboard
– Organizes various pursuit forums
– Provides inputs to process improvement projects
– Engages with GBU and other organizations to ensure all functions alignment
– Assists other departments and support groups (e.g., internal sales, audit, operational support, delivery) by reporting issues to the appropriate roles.
– Helps resolve moderately to highly complex customer issues and proactively follows-up to assist external-facing customer service representatives.
– Resolves pre-sales issues using specialized subject matter knowledge and is a subject matter expert to other departments
– Responsible for definition and regular follow-up of operations on IT systems running on MS SQL Database
– Supports and evolves reporting tools on Global IT infrastructure and applications
– Communication and coordination of inter-site activities within the range of his/her activities
– Application of SLA where defined – With limited autonomy with respect to Matrix of SO/SE/SA
– Regular IT Operational tasks
– Regular, systematic audits of all systems
– Can be part of certain phases of lager projects within his/her competencies
– Coordination of his/her activies with sites/BUs/Divisions and Group IT pole team
– Follows and evolves Group IT pole guidelines for operations on systems
– Reporting of activities in written form (operations activities journal – daily)
Vašou úlohou bude:
– odhalenie, klasifikácia a aktívne riešenie kybernetických bezpečnostných incidentov
– výber nástrojov, príprava a výkon penetračných testov / skenovanie zraniteľností
– dokumentovanie a reporting zistených skutočností a návrh riešení
– analytická činnosť pri práci s logmi
– analýza malvéru a reakcia na základe zistení z analýzy
– komunikácia s dotknutými stranami
– spolupráca s operátormi Monitorovacieho centra (L1) a Security Unit pri riešení pracovných povinností
Primárnou pracovnou náplňou bude základná analýza, kategorizácia kybernetických bezpečnostných incidentov, základná analýza a kategorizácia zranitelností a hrozieb, Zaznamenávanie udalostí a incidentov do ticketovacieho nástroja, Eskalácia riešenia bezpečnostných udalostí a incidentov na tím L2 podľa interných procesov,
Pracovnú náplň tvorí hlavne:
– odhalenie, klasifikácia a základná analýza kybernetických bezpečnostných incidentov,
– úvodná analýza a kategorizácia hrozieb a zraniteľností, príprava reportov
– analytická činnosť pri práci s logmi,
– spolupráca s L2 tímom
– Responsibility for 1st line support management in network infrastructure for internal and external clients
– Solving user requests by identifying issues, researching the cause and providing solutions
– Monitoring networks to ensure security and availability to specific users
– Troubleshooting network related incidents
– You will work with LAN, WAN technologies, TCP/IP, STP, Wireless, Load Balancing, Checkpoint Firewall
– Communication with the customer on a professional level, cooperation with team members and other support teams
– Work on shifts (24/7 support)
Responsibilities:
– Analyze customer inventories, RFI’s and RFPs and document solution requirements
– Produce services cost models, asset leasing and takeover scenarios
– Work with internal teams on innovative delivery approaches to meet real client needs
– Develop technical proposals, statements of work, transition plans, pricing exhibits
– Capture risks, assumptions, design mitigation plans and calculate associated costs
– Work with internal delivery organizations to approve solution design and cost models
– Validate cost and price benchmarks using comparable deal history, supplier and competitor
Requirements:
– Bachelor’s/Master’s degree in Business or Technical related field
– 2+ years of experience on related position
– Hands on experience in end user workplace services preferably in end user support, device management and PC software management, proposal writing
– ITIL certificate will be consider an advantage
– Fluent English both verbal and written
– Fluent Spanish both verbal and written
– Experience with using variety of software packages (ref. Microsoft Word, Outlook, Power point, Access, etc.)
– Expert knowledge of MS Excel, ability to use advanced data analysis functions
– Interpersonal skills – excellent soft skills, cooperative, with strong problem-solving and analytical skills
– Able to work to deadlines and tight timescales
– Day-to-day maintenance of the network (stability/reachability/availability), technical support delivery for existing solutions, incident handling, follow standards and processes according to defined SLAs
– Ensure IT best practices, security policies and standards are followed
– Daily network administration (LAN / WAN, Security, Wireless, LoadBalancers, DNS/DHCP)
– Solve ordinary user’s demands
– Perform installation and configuration of new infrastructure devices (switches, routers, firewalls, wireless APs) or replacement of broken devices
– Participation on root cause analysis (RCA), consultation and implementation of permanent solutions
– Keep network documentation and status of network operation tools/DBs up-to-date
– Oncall shifts (off-business hours) rotation with other operations colleagues (one week within 4-6 weeks period)
– Manage and implement complex NW changes as part of a project implementation or execute NW normal, non-standard and routine changes (LAN, WAN, WLAN, Security, Load Balancing)
– From a technical perspective you will work with TCP/IP, Security, LAN, WAN – devices and technologies
– Provide technical consultancy and support at technical level 2 and occasionally at level 3
– Solve complex network issues with 3rd party vendors
– Design innovative and cost effective solutions that comply with infrastructure standards
– Prepare cost estimates (inclusive of hardware, services, labor, and operations)
– Specify hardware, configurations and services in detail
– Issue and co-ordinate design documentation and evaluation of supplier proposals
– Prepare comprehensive and complete design documentation
– Coordinate rollout of new tools and new versions
– Ensure Process are followed according to standard
– Help document tools and processes
Responsibilities:
– Transform Business and Operational strategy into requirements for processes and process management.
– Define and develop process management strategies and goals.
– Coordinate all the resources required for process documentation, execution, maintenance, compliance, and control. Operational management of the process.
– Coordinate processes across functional areas and across business units.
– Develop and implement the required organizational structural changes to adapt to the process and Project changes.
– Define standards and design the change process.
– Identify new Project opportunities based on the Business and Operational strategy.
– Manage successfully the assigned Projects all along their life cycle, ensuring the required Project delivery progress, performance, quality and control
– Detailed Project planning and control, managing Project deliverables in line with the Project plan
– Record and manage Project risks and escalate when necessary.
