• Understanding clients business processes in their current state
  • Technical process analysis
  • Implementation of solutions
  • Testing and monitoring the changes after implementing new features while keeping the project specifications intact
  • Providing post implementation support and solutions optimizations
  • Collaborating with other teams within organization focusing on Artificial Intelligence solutions and implementing end to end intelligent automation solutions

Order Management Agent with German

  •        Manage effectively designated team work-flow to achieve SLA and Targets
  •        Input & Process Orders & Returns
  •        Validate Orders and Pricing
  •        Manage relevant customer details
  •        Ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical           and financial rules.
  •        Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
  •        Respond and action in a timely professional manner any escalations received
  •        Provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management             information.

Customer Care Associate with German or French

  • Manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make partners.
  • Manage effectively designated work/stock levels to achieve targets & SLA’s set.
  • Ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
  • Encourage positive Partner behavior through feedback on QMS system.
  • Ensure Partner compliance with Portal functionality where available.
  • Provide Team Lead with timely and accurate updates on his/hers aged and outstanding queries.
  • Ensure strict adherence to IC & Sarbox requirements.

Collection agent with German, French or Spanish

  •  Collection of all accounts using various collections methods – however the main source will be direct customer communication             via   outbound/inbound calls.
  •  Implementation of permanent account administration, reconciliation and account analysis.
  •  Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of               corrective measures.
  •  Ensures debt and cash targets are met on a quarterly/monthly basis
  •  Ensures all ledgers are kept clean and reconciled
  •  Ensures full compliance with all associated internal rules and regulations      

Billing agent with German or Spanish

  •        Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
  •        Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
  •        Monitoring of billing holds and CFM activity
  •        Manual meter reading entry on behalf of customers/Partners
  •        Identifying system issues and logging tickets to resolve
  •        Ensure business targets on billing completeness, quality and timeliness are achieved.
  •        Driving connectivity to ensure billing quality
  •        Promote Portal usage – self-service for meter reading entry
  •        Able to work under pressure and reach targets to the best of your abilities.
  •        Escalate, to the next level, any unresolved billing issue’ s in a timely manner.
  •        To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in                      particular ethical and financial rules.
  •        To ensure strict adherence to IC & Sarbox requirements
  •        Achievement of monthly/quarterly targets and SLA
  •        Regular communication to Team Leader 

IT Analyst with German & English (Krakow)

  • Provide hardware, software, network problem diagnosis / resolution via telephone for customer’s end users.
  • Work closely with support staff to obtain technical knowledge and to permanently solve difficult problems.

Security Engineer in Frankfurt

You are jointly responsible for the 24/7 operation of the relevant systems, applications and services – from administration and troubleshooting to monitoring and lifecycle management. As contact persons in all matters of IT security, those responsible trust your specialist knowledge and appreciate your confident appearance. In addition, in the organization of processes, you demonstrate an overview, create and maintain documentation, checklists and reports, and coordinate the services of internal and external partners.

Project manager with Spanish

Management of project for customer, in charge for overall project delivery
• Develop detailed project plans, track changes and report final outcomes
• Responsible for the project management within a specific location
• Step by step coordination of local projects
• Plan, assign, monitor and follow up of project resources 
• Plan, monitor and execute the budget related to the project
• Implement established policies, system monitor and control to ensure the successful management and reporting of all corporate initiatives in the project
• Escalation and risk management
• Manage changes within the scope, budget and time schedule
• Responsible for project health
• Follow up of project indicators on time, within scope and within budget
• Ensure handover to operations and to business as usual
• Report to Senior manager or Program manager
• Follow best practices and organizational standards
• Provide both verbal and written communications regarding project status, risks and issues

Data Migration Specialist

  • Develop / Engineer / Maintain migration codebase
  • Work with ShareGate migration tool to execute migrations
  • Assist in resolving defects that occur as a result of the migration process (3rd level support)
  • Perform migrations from SharePoint 2016 to SharePoint Online
  • Perform migrations from My Sites & local documents to OneDrive for Business

IT Business Analyst Junior

  • Monitor, maintain and perform user support for a productive system.
  • Parametrize interfaces and applications.
  • Gather and analyze the requirements for minor changes in close cooperation with business experts and application engineers
  • Translate requirements into system specifications, covering all aspects of the new solution (functional/non-functional requirements, process and/or data
  • models, …)
  • Work closely with the application engineers in the implementation phase and ensure correct understanding and implementation of business requirements
  • Perform and document tests
  • Document the solution, both for internal and external use (user manual)
  • Plan and steer rollouts including user trainings
  • Communicate with a small actuarial user community.

IT Business Analyst Senior

  • Správa a navrhovanie SOA integračných služieb v enterprise prostredí
  • Navrhovanie efektívneho spôsobu realizácie funkčných požiadaviek, príprava funkčných špecifikácií
  • Analýzy a posudzovanie požiadaviek na zmeny, spolupráca pri zmenovom konaní
  • Testovanie, spolupráca pri nasadzovaní do produkcie, monitoring
  • Zodpovednosť za funkčnosť systémov, riešenie problémov, diagnostika, komunikácia s dodávateľom
  • Spolupráca pri nasadzovaní systémov, práca na rozvojových projektoch
  • Vytváranie dopadových analýz

Systémový administrátor

  • Správa Windows Server, web, Active Directory, konfigurácie, inštalácie, GPO
  • Správa VMWare, videokonferencie, antispam, MS Exchange, SCCM, SCOM, PRTG
  • Monitoring prevádzky, pohotovosti
  • Správa užívateľských účtov
  • Zálohovanie, diagnostika
  • Poskytovanie technickej podpory užívateľom, riešenie incidentov a žiadostí užívateľov
  • Účasť na rozvojových projektoch, komunikácia s dodávateľmi