Archives: Pracovné ponuky

• respond to different types of incidents and requests for technical assistance via phone, email, ticket tracking system, or monitoring system
• diagnose and resolve technical hardware and software issues
• follow standard internal procedures
• identify and escalate situations requiring urgent attention
• escalate issues and seeks advise when faced with non-standard issues
• 24/7 support
• prepare analysis and reports

• Contribute to build and deployment pipelines across our JavaScript monorepo
• Set up and maintain CI/CD pipelines with focus on stability and efficiency (caching, versioning, selective builds, etc.)
• Support automation of build, test, and deployment processes for local development, staging, and production
• Configure deployment machines and environments (system setup, package installation, updates)
• Assist with managing Linux-based IoT devices (e.g., Raspberry Pi or similar) — provisioning, updates, remote access
• Collaborate with the system architect and development team to embed DevOps practices into daily workflows
• Help integrate automated testing into CI/CD pipelines

1. Koordinácia SOC úloh

• Koordinovať úlohy L1 a L2 SOC analytikov.
• Organizovať rozdelenie úloh a zabezpečiť požadovanú kvalitu služieb.

2. Dohľad nad službou Security Monitoring

• Dohliadať na procesy analýzy udalostí, ich verifikáciu a eskaláciu.
• Zabezpečiť včasné a presné vypracovanie a distribúciu incident reportov.
• Overovať a zlepšovať komunikačné workflowy so zákazníkmi počas incidentov.

3. Riadenie služby Threat Intelligence

• Dohliadať na CTI monitoring a zabezpečiť, aby boli informácie efektívne integrované do SOC procesov.
• Schvaľovať a upravovať CTI reporty, vrátane ad-hoc správ a prepisov.
• Koordinovať distribúciu informácií interne aj externe.

4. Riadenie služby Vulnerability Management

• Riadiť proces vulnerability scanningu, od prípravy až po reporting.
• Zabezpečiť včasné plánovanie skenov, aktualizácie nástrojov a ad-hoc skeny.
• Dohliadať na generovanie výsledných reportov, ich distribúciu a integráciu do SOC incident managementu.

5. Optimalizácia procesov a kontrola kvality

• Neustále zlepšovať operačné postupy a procesy.
• Zabezpečiť súlad s priemyselnými štandardmi a best-practices
• Monitorovať SLA, KPI a výkonnosť pri riešení incidentov.

6. Medziodborová spolupráca

• Spolupracovať s ostatnými oddeleniami, aby boli služby, procesy a nástroje v súlade s potrebami SOC stakeholderov.
• Komunikovať s project managementom a sales tímom s cieľom zosúladiť očakávania zákazníkov s operačnými kapacitami.
• Zúčastňovať sa pravidelných stretnutí so SOC zákazníkmi.

7. Reporting

• Navrhovať, pripravovať a prezentovať reporty interným aj externým stakeholderom.
• Eskalovať problémy, incidenty a riziká relevantným stranám.

Responsibilities:

– Adding, installing, or removing hardware and cabling of common system and network devices independently, following instructions;
– Disconnecting A/C power on devices and customer PDU/output;
– Checking the status and functionality, performing diagnostics and analysis according to technical and drawing documentation;
– Resolving discrepancies with technical and drawing documentation and recording changes;
– Adhering to technical and technological procedures, occupational safety and health regulations, and fire protection regulations;
– Continuous learning according to customer needs;
– Providing status updates and communicating with the Project Manager;
– Travel across Europe to install, add, or remove equipment at customer sites.

This job responsibilities are divided in two parts:

1. Responsibility for Project management office

• Creating project reports
• Supporting resource planning process
• Supporting project management methodology
• Participating in creating new strategies of Project Management Office
• Project support activities for Senior IT Project Manager in the delivery of complex projects

2. Assistance in projects – according to specific project needs, e.g.:

• Responsibilities for small projects and delegated tasks regarding Communication to the customer. Administrative sork needed for projects (maintaining excel tables, project reports, creating projects plans, meeting minutes,…)
• Administrative work needed for projects (maintaining excel tables, creating project plans, etc.)

Čo bude tvojou úlohou?

• Evidencia a spracovanie reklamácií, záručných a pozáručných opráv
• Koordinácia RMA procesov – komunikácia so zákazníkmi a dodávateľmi, sledovanie a prijímanie zariadení
• Administratívne spracovanie prípadov v interných systémoch a systémoch výrobcov
• Informovanie zákazníkov o stave ich reklamácie/opravy
• Spolupráca s technickými špecialistami pri zabezpečení opráv a výmeny zariadení
• Sledovanie dodržiavania termínov, procesov a správnosti fakturácie
• Príprava reportov a práca s dátami
• Organizačná a administratívna podpora tímu

• Location: Bratislava / Remote Hybrid
• Seniority: Senior (7+ years)
• Type: Full-Time

We are looking for a technically minded product leader to take over long-term ownership of MOSY, a Node.js-based platform used in patrol vehicles as part of our smart policing solution. You will serve as the guardian of the codebase, the owner of the architecture, and the internal voice of the product — ensuring that MOSY remains maintainable, scalable, and aligned with both client needs and long-term vision.

This is not a traditional product manager role. You will be expected to be technical, able to read and write Node.js code, and manage integration work at the code and architectural level. At the same time, you will operate as a bridge between business and development, translating police or integrator requests into sustainable, maintainable features without fragmenting the platform.

In this role you will own a nationally deployed product with a real-world impact on public safety. You will work with autonomy and authority to define technical direction and roadmap, suffer from minimal bureaucracy, work in a high-trust environment and benefit from flexible work with small team that has large impact.