REQUIREMENTS
- A new chat communication channel for both the web and mobile applications which is compliant with strict banking security standards
- Providing assistance to clients whenever they need it
- Integrating with existing systems as requested
SOLUTION
- Unblu Live Chat is now available to customers on the Raiffeisenbank website as well as in its mobile banking applications.
- In addition to chat functionality, the Unblu Live Chat solution includes collaborative browsing, which is real-time secure content sharing between the client and the operator.