Order Management Agent with German
Currently we are looking for Order Management Agent with German who would join our client`s team in their new office in Sofia, Bulgaria Information about the position:
- Manage effectively designated team work-flow to achieve SLA and Targets
- Input & Process Orders & Returns
- Validate Orders and Pricing
- Manage relevant customer details
- Ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
- Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
- Respond and action in a timely professional manner any escalations received
- Provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information.
- University Level education (desirable)
- Minimum 1 years of experience on similar position
- Fluency in English both written and verbal.
- Fluency in German both written and verbal.
- Customer focused orientation
- Excellent analytical and problem solving skills.
- Self-motivated and willing to learn new skills
- Team Player,Adaptable to a changing environment & flexible with regard to working patterns
- Excellent communication and negotiation skills
- Excellent Customer Care skills