NOC Technician Level 1, 2, 3 and 4

Currently we are looking for NOC Technician Level 1, 2, 3 and 4 who would join our client`s team.

Information about the position:
  • Provide 1st Level and 2nd level network and communication link infrastructure support
  • Perform 1st and 2nd level troubleshooting of our client`s Local Area Network (LAN) and Global Communications networks, including all aspects of the network infrastructure (switches, routers, specialized servers), as well as communication links infrastructure (VSAT, MPLS, IPL, Internet2, etc.)
  • Work and coordinate with technical support personnel, both internal and third-party vendors, to provide fast resolutions for network and communication link problems
  • Take ownership of all HQ network and Global Communication Network problems
  • Connect equipment and run emergency cabling in the Data Centers and major network Communication Rooms (NCR)
  • Configure switch ports, operate test equipment, and use diagnostic software to perform individual tests as well as ongoing performance testing
  • Write and update technical troubleshooting procedures
  • Work closely with other technical professionals in a multicultural environment
  • Conduct ticket review for quality and provide feedback to junior members 
  • Update the Standard Operating Procedure (SOP), develop and update various technical procedures, Provide technical training to the NOC personnel 
  • Perform supervisory duties in ensuring that work perform during the shift adheres to the standard operating procedure
Job Requirements:
  • University degree in Technical, Business or related disciplines
  • 3+ years of relevant experience
  • Fluent English (Verbal and Written)
  • Certification Requirements: CCNA
  • Good knowledge and understanding of LAN (wired and wireless)/WAN technology
  • Understanding of various network monitoring tools
  • Knowledge of CISCO operation system and good knowledge of Linux operating system
  • Knowledge of Incident/problem Management system, e.g. ServiceNow, Remedy, etc.
  • Knowledge of various network monitoring tools, PRTG, SolarWinds or some monitoring tools
  • Good knowledge of Microsoft SharePoint and Excel
  • Ability to diagnose and resolve technical problems independently, as well as in collaboration with a team
  • Excellent verbal and written communication skills
  • Ability to work under pressure in a busy environment, and deal sensitively in a multi-cultural environment, and build effective working relations with clients and colleagues
  • Excellent customer service, technical, and analytical skills
Information about the company: We are currently one of the largest IT service providers in Central and Eastern Europe with offices in Slovakia, Czech Republic, Bulgaria, Romania, Turkey and Poland. We employ over 800 qualified and experienced specialists from our state of the art delivery centers and technical training facilities. We are strategic partners with leading technology companies including: Cisco, Microsoft, Oracle, Avaya, IBM and HP to name a few. Soitron is also one of the very few Cisco Master Unified Communications accredited companies in Europe. More about us at www.soitron.com.