Customer Care Associate with German or French

Currently we are looking for Customer Care Associate with German or French who would join our client`s team in their new office in Sofia, Bulgaria Information about the position:
  • Manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make partners.
  • Manage effectively designated work/stock levels to achieve targets & SLA’s set.
  • Ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
  • Encourage positive Partner behavior through feedback on QMS system.
  • Ensure Partner compliance with Portal functionality where available.
  • Provide Team Lead with timely and accurate updates on his/hers aged and outstanding queries.
  • Ensure strict adherence to IC & Sarbox requirements.
Job Requirements:
  • University Level education (desirable)
  • Minimum 2 years of experience on similar position
  • Fluency in English both written and verbal.
  • Fluency in German or French both written and verbal.
  • PC literacy, particularly in MS Office
  • Customer focused orientation
  • Excellent analytical and problem solving skills.
  • Self-motivated and willing to learn new skills
  • Team Player,Adaptable to a changing environment & flexible with regard to working patterns
  • Excellent communication and negotiation skills
  • Excellent Customer Care skills
Information about the company: Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in UK, Turkey, Romania, Czech Republic and Bulgaria. The company provides services in the area of IT system integration, IT networking & infrastructure and IT outsourcing. In global scale Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC etc.