Billing agent with German or Spanish

Currently we are looking for Billing agent with German or Spanish who would join our client`s team in their new office in Sofia, Bulgaria Information about the position:
  •        Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
  •        Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
  •        Monitoring of billing holds and CFM activity
  •        Manual meter reading entry on behalf of customers/Partners
  •        Identifying system issues and logging tickets to resolve
  •        Ensure business targets on billing completeness, quality and timeliness are achieved.
  •        Driving connectivity to ensure billing quality
  •        Promote Portal usage – self-service for meter reading entry
  •        Able to work under pressure and reach targets to the best of your abilities.
  •        Escalate, to the next level, any unresolved billing issue’ s in a timely manner.
  •        To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in                      particular ethical and financial rules.
  •        To ensure strict adherence to IC & Sarbox requirements
  •        Achievement of monthly/quarterly targets and SLA
  •        Regular communication to Team Leader 
Job Requirements:
  •        University Level education (desirable)
  •        Min of 2 years’ experience on similar position
  •        Fluency in English both written and verbal.
  •        Fluency in German or Spanish both written and verbal.
  •        PC literacy, particularly in MS Office
  •        Demonstrate a customer focused orientation
  •        Excellent analytical and problem solving skills.
  •        Self-motivated and willing to learn new skills
  •        Team Player,Adaptable to a changing environment & flexible with regard to working patterns
  •        Excellent communication and negotiation skills

  •        Excellent Customer Care skills
Information about the company: Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in UK, Turkey, Romania, Czech Republic and Bulgaria. The company provides services in the area of IT system integration, IT networking & infrastructure and IT outsourcing. In global scale Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC etc.