Service Desk Operator

Job offer information- respond to requests for technical assistance via phone, email or ticket tracking system - diagnose and resolve technical hardware and software issues - follow standard service desk procedures - identify and escalate situations requiring urgent attention - escalate issues and seeks advise when faced with non-standard issues - 24/7 supportPersonality assumptions and skills- experience with the PC installation and configuration (HW, SW, OS) - customer service orientation - problem analysis and solving - good team player with ability to work in demanding environment - communication skills, both verbal and written - fluent English Information about the companySoitron is one of the largest info-communication integrators and IT service providers in the CEE. We provides products and services in the field of Robotics and Process Automation, the Internet of Things (IoT), IT Infrastructure, Communications and Cloud Solutions, IT Security, Services and Outsourcing, IT Consulting and Applications. Soitron, s.r.o. is a member of the SOITRON Group, with more than 800 international experts and facilities in Slovakia, Czech Republic, Romania, Turkey, Bulgaria, Poland and the UK. We offer a unique experience in IT field and possibility to grow professionally in an international environment.