Order Management Agent with German

Currently we are looking for Order Management Agent with German who would join our client`s team in their new office in Sofia, Bulgaria Information about the position:
  •        Manage effectively designated team work-flow to achieve SLA and Targets
  •        Input & Process Orders & Returns
  •        Validate Orders and Pricing
  •        Manage relevant customer details
  •        Ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical           and financial rules.
  •        Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
  •        Respond and action in a timely professional manner any escalations received
  •        Provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management             information.
Job Requirements:
  •        University Level education (desirable)
  •        Minimum 1 years of experience on similar position
  •        Fluency in English both written and verbal.
  •        Fluency in German both written and verbal.
  •        Customer focused orientation
  •        Excellent analytical and problem solving skills.
  •        Self-motivated and willing to learn new skills
  •        Team Player,Adaptable to a changing environment & flexible with regard to working patterns
  •        Excellent communication and negotiation skills
  •        Excellent Customer Care skills
Information about the company: Soitron Bulgaria is part of Soitron Group – a Slovak company, established in 1991, with HQs in Bratislava and offices in UK, Turkey, Romania, Czech Republic and Bulgaria. The company provides services in the area of IT system integration, IT networking & infrastructure and IT outsourcing. In global scale Soitron has clients such as Cisco, Lenovo, Microsoft, Avaya, IBM, HP, DXC etc.