Customer Care Associate with German or French
Currently we are looking for Customer Care Associate with German or French who would join our client`s team in their new office in Sofia, Bulgaria Information about the position:
- Manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make partners.
- Manage effectively designated work/stock levels to achieve targets & SLA’s set.
- Ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
- Encourage positive Partner behavior through feedback on QMS system.
- Ensure Partner compliance with Portal functionality where available.
- Provide Team Lead with timely and accurate updates on his/hers aged and outstanding queries.
- Ensure strict adherence to IC & Sarbox requirements.
- University Level education (desirable)
- Minimum 2 years of experience on similar position
- Fluency in English both written and verbal.
- Fluency in German or French both written and verbal.
- PC literacy, particularly in MS Office
- Customer focused orientation
- Excellent analytical and problem solving skills.
- Self-motivated and willing to learn new skills
- Team Player,Adaptable to a changing environment & flexible with regard to working patterns
- Excellent communication and negotiation skills
- Excellent Customer Care skills