End user support technician

The primary objective of the Level 1 is to resolve user incidents (problems) as quickly as possible returning the user to full service.  This Service includes but is not limited to providing support for users’ requests and incidents around hardware, software, network and server issues.
     
RESPONSIBILITIES:
  • diagnose and resolve technical hardware and software issues
  • end support of computers, cellphones, tablets, printers for internal employess and external clients
  • respond to requests for technical assistance via phone, email or ticket tracking system 
  • responsible for warehouses located in Bratislava, Banska Bystrica, Kosice: regular inventory checks
  • follow standard service desk procedures, work with various tools
  • communicate with dedicated technicians and service desk

REQUIREMENTS:

  • experience with the PC installation and configuration (HW, SW, OS),
  • customer service orientation
  • problem analysis and solving
  • good team player, with ability to work in demanding environment
  • communication skills, both verbal and written
  • fluent English

WHAT WE OFFER:

  • To work for modern Slovak company, who adhere philosophy of family company
  • Opportunity of career development (90% of careers rises are from internal sources)
  • Company support of employees education
  • Huge benefits program, with possibility to personalize it according to your preferences
  • Support in life situations (for example marriage, child birth etc.)