IT coordinator

The aim of the job is to provide all necessary services to deliver tasks for teams to achieve the expected SLA, SLO and productivity goals. The main domains of coordinator´s duties are:

  • HW asset allocation
  • Support ticket creation
  • Coordination of provisioning lifecycle process
  • Tracking provisioning steps and reporting
  • Internal Provisioning team project participation and provisioning reporting tasks 

RESPONSIBILITIES:

  • Coordination of provisioning tasks and lifecycle for the Global Server Provisioning Team
  • Provide input to the capacity management process
  • Prepare provisioning reports on regular basis
  • Contribute to the documentation of the internal processes
  • Assists the Provisioning team in their overall responsibilities related to provisioning operations

REQUIREMENTS:

  • Ability to work autonomously
  • Customer care and Client relationship skills
  • Excellent communication skills
  • Excellent English is a must
  • Ability to operate well in an international environment
  • General IT technology knowledge
  • Knowledge of SM9 ticketing tool, MS Office and reporting tools

EXPERIENCE:

  • Experience in an international or especially HP ITO environment is an advantage

WHAT WE OFFER:

  • To work for modern Slovak company, who adhere philosophy of family company
  • Opportunity of career development (90% of careers rises are from internal sources)
  • Company support of employees education
  • Huge benefits program, with possibility to personalize it according to your preferences
  • Support in life situations (for example marriage, child birth etc.)