SOITRON PROVES TO BE CRUCIAL PARTNER FOR SETTING THE RIGHT COURSE FOR NEARSHORING

Soitron proves to be crucial partner for setting the right course for nearshoring

Since improving efficiency is a neverending process, Soitron’s collaboration with HPE transformed overtime to managed service with clearly defined measurable parameters.
Case study was published 18.06.2020

Requirements

  • Create location strategy, and set the right operating model
  • Create a near-shore competence centre with aim to pursuit sales opportunities
  • Address fast ramp-up requirements for the Centre of Excellence
  • Transfer knowledge from on-shore locations to nearshore competence centre
  • Introduce synergies by collocating business functions that were initially geographically fragmented
  • Save costs and increase team efficiency

Solution

  • Offering complex T&T (Transform and Transition) partnership model
  • Providing advisory services for setting-up ultimate location strategy
  • Agile approach to operations ramp-up
  • Relocating and consolidating processes from on-shore locations to the single
    competence centre
  • Assistance with shaping the service delivery to enable performance driven (KPI) as opposed to Time & Material driven solution

Outcomes

Fast transfer and launching of processes in the new location

Enabling better collaboration by collocating several functions into single Centre location

At least 30% staffing cost savings compared to the previous solution

Subsequent transition to managed service model with set Key Performance Indicators driving further service excellence for the centre.

IN SOITRON, WE “EMPLOYED” A ROBOT THAT CAN HANDLE A HALF-HOUR PROCESS IN 30 SECONDS, ON ITS OWN

IN SOITRON, WE “EMPLOYED” A ROBOT THAT CAN HANDLE A HALF-HOUR PROCESS IN 30 SECONDS, ON ITS OWN

To do their job, new employees needed various access rights, which often was not prepared for them on their first day at work. They dealt with it on ad-hoc bases across multiple departments, which was often time consuming for them, but also for other colleagues. That is why we decided to have a closer look on the onboarding process.
Case study was published 10.03.2019

Requirements

  • Speed up, facilitate and refine the onboarding process (new employee integration) associated with lots of administrative work.
  • Relieve this administrative burden from as many people as possible.
  • Minimize process error rate (incorrectly entered data, etc.).

Solution

  • Automate the onboarding process through RPA (Robotic Process Automation).
  • Map all actions that people have to do as part of onboarding a newly hired employee.
  • Optimize weaknesses in internal processes.
  • Define automation rules, program the software, test and deploy it to productive operation.

Outcome

The onboarding process was shortened from half an hour to 23 seconds.

Routine agenda formerly done by 5 people can now be handled by a single robot. Those people have now time for more important tasks.

We have streamlined our internal processes, cleaned databases and eliminated errors.