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Unified Communications

Definition

All forms of voice, video and multimedia communication among users, both on intra- and intercompany level. Simple and unified administration of all communication channels. To make sure communication makes work easier and not more complicated.

 

Offerings

  • IP Telephony
  • Unified Messaging  - consolidation of voice, fax and email messages into one inbox
  • Audio and video conference solutions – speak to and see  participants in distant locations and watch conference presentations, use applications interactively with the audience, share documents or the entire desktop or even create results together
  • Presence - consolidation of all communication channels, email integration,Instant Messaging
  • Mobility - equal access via the entire range of mobile and land line networks

 

Benefits

Increases efficiency and simplifies communication. Enables communication via a single contact, regardless of the number of phone numbers, email or chat addresses. Monitors presence status and preferred communication channel. Simplifies technically complex activities such as conference and/or video calls.

Just like the Just-In-Time approach in supply management focuses on stock minimization and accurate timing of delivery to where it is needed, Unified Communications focuses on Just-In-Time communication – simple and instantly available to all involved.

 

Examples

  • Country-wide voice network for the SEPS (Slovak electrification and transmission system)
  • Communication infrastructure in the Crowne Plaza Bratislava Hotel
  • New voice network of Slovenská sporiteľňa, a. s.
  • Interactive video transmission and conferencing for the Security Conference of NATO Defense Ministers in Bratislava

Opinion Martin Chmelík

Head of Unified Communications Department

Ilustrácia

“A lot has already been written about benefits of Unified Communications in the past, and we can verify these claims today. In my opinion, people must change at first, discard their old habits, learn and start fully leveraging the technologies available.”