Job opportunities
Open Positions
-
Bank Tester
08. 02. 2012, Bratislava
full-time, Secondary with leaving examination
Coordination of testing process
Followed up with standard software testing cycle to perform different types of testing for the projects
Perform testing and tracking the testing results
Testing - running the application on the database system and checking if the data in database are correct with use of SQL scripting/coding
Going through applications and testing their functionality
Responsibility for the assigned projects
Working closely with the application development, desing and testing team to resolve technical issues and interact with them to ensure overall quality of the software
Contract is limited from January to April 2012
-
System Specialist Network - junior
07. 02. 2012, Bratislava
full-time, Secondary with leaving examination
For the European IT operations centre, we are looking for people, who will join our growing team, operating in the area of Network LAN support.
Network engineers are responsible for network management for our clients and their customers. The service consists of delivering 1st line support management in network infrastructure.
The engineer takes complete ownership of troubleshooting until full recovery of the service level. As a member of a mid-size team, you will support LAN networks spread across EMEA, with more than 10.000 active elements
-
Service Desk Operator
07. 02. 2012, Bratislava
full-time, Secondary with leaving examination
As a part of a team on Service Desk support you will provide the service for end-user customers. The goal is:
respond to requests for technical assistance via phone, email or ticket tracking system,
diagnose and resolve technical hardware and software issues ,
provide 1st line support for our business customers,
follow standard service desk procedures,
log all service desk interactions,
administrate service desk software (ticket tracking system, monitoring,…),
redirect problems to appropriate resource,
identify and escalate situations requiring urgent attention,
track and route all requests and document resolutions,
prepare activity reports,
stay current with new information, changes and updates,
escalate issues and seeks advise when faced with non-standard issues,
research questions using available information resources.
-
Network Online Coordinator
07. 02. 2012, Bratislava, Petržalka
full-time, Secondary with leaving examination, Follow-up/Higher Professional Education, University education (Bachelor's degree), University education (Master's degree)
The NW OLC (Online coordinator) helps to balance the workload of the NW team by taking a care of existing workflow tools
and assigning the work to the NW engineers. Secondary role would be to help NW managers with administrative team management
tasks and servers ordering follow-up.
- Allocates the task to the NW engineers or to a project manager/TL .
- Needs to understand change and incident management process in our team and ensure it is properly followed
- Keep eye on the queue, check the queue on the regular basis (at least every 30 minutes)
- Ensure that progressing cases will be resolved in time
- Ensure that cases are well balanced assigned to Agent
- Reassign the cases if the owner is not in the office to the next available Agent
- Notify the TL and the platform owner in the case of a resource issue
- Maintain team SLA reports and prepare inputs for team performance review meetings
- Helps new-hires with account creations and mandatory trainings schedule
- Check server orders and call appropriate team if orders are delayed
- Responsible for the Change management billing
- Supports the local Leaders – Manager and Team Leads
- Drives small NW projects
Bank Tester
08. 02. 2012, Bratislava
full-time, Secondary with leaving examination
Coordination of testing process Followed up with standard software testing cycle to perform different types of testing for the projects Perform testing and tracking the testing results Testing - running the application on the database system and checking if the data in database are correct with use of SQL scripting/coding Going through applications and testing their functionality Responsibility for the assigned projects Working closely with the application development, desing and testing team to resolve technical issues and interact with them to ensure overall quality of the software Contract is limited from January to April 2012
System Specialist Network - junior
07. 02. 2012, Bratislava
full-time, Secondary with leaving examination
For the European IT operations centre, we are looking for people, who will join our growing team, operating in the area of Network LAN support.
Network engineers are responsible for network management for our clients and their customers. The service consists of delivering 1st line support management in network infrastructure.
The engineer takes complete ownership of troubleshooting until full recovery of the service level. As a member of a mid-size team, you will support LAN networks spread across EMEA, with more than 10.000 active elements
Service Desk Operator
07. 02. 2012, Bratislava
full-time, Secondary with leaving examination
As a part of a team on Service Desk support you will provide the service for end-user customers. The goal is:
respond to requests for technical assistance via phone, email or ticket tracking system, diagnose and resolve technical hardware and software issues , provide 1st line support for our business customers, follow standard service desk procedures, log all service desk interactions, administrate service desk software (ticket tracking system, monitoring,…), redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route all requests and document resolutions, prepare activity reports, stay current with new information, changes and updates, escalate issues and seeks advise when faced with non-standard issues, research questions using available information resources.
Network Online Coordinator
07. 02. 2012, Bratislava, Petržalka
full-time, Secondary with leaving examination, Follow-up/Higher Professional Education, University education (Bachelor's degree), University education (Master's degree)
The NW OLC (Online coordinator) helps to balance the workload of the NW team by taking a care of existing workflow tools and assigning the work to the NW engineers. Secondary role would be to help NW managers with administrative team management tasks and servers ordering follow-up.
- Allocates the task to the NW engineers or to a project manager/TL .
- Needs to understand change and incident management process in our team and ensure it is properly followed
- Keep eye on the queue, check the queue on the regular basis (at least every 30 minutes)
- Ensure that progressing cases will be resolved in time
- Ensure that cases are well balanced assigned to Agent
- Reassign the cases if the owner is not in the office to the next available Agent
- Notify the TL and the platform owner in the case of a resource issue
- Maintain team SLA reports and prepare inputs for team performance review meetings
- Helps new-hires with account creations and mandatory trainings schedule
- Check server orders and call appropriate team if orders are delayed
- Responsible for the Change management billing
- Supports the local Leaders – Manager and Team Leads
- Drives small NW projects