Are you technology news followers? Do you want to capture those ones that allow you to gain or retain competitive advantage? We bring you the ranking of IT trends, which may significantly affect your business in the next three years:
TREND # 1: Business Video
Do you have an experience, that personal meeting is better than large-scale email communication or phone calls? Try to use Business video. The most up-to date solution of video-conferencing is TelePresence. It provides a life-like sensation, even in meetings at a distance. Except TelePresence, there is wide range of video-equipment suitable for conference rooms, offices but also for home usage. You can meet your business partners or colleagues more often and in more convenient and effective way. You can save your time usually spent by travelling and your decisions can be made more quickly. Thanks to this high quality technology, you will not lose an opportunity to watch and use all features of nonverbal communication.
TREND # 2: Unified Communications
Unified Communications (UC) is a very useful solution for simplifying business communication. Similarly, as introduction of Just-In-Time Revolution in production, UC is a new era of communication thanks to immediate availability of business partners and colleagues. UC technologies allow you to contact your colleague in most appropriate way in certain situation. You can communicate more effectively and you do not have to waste your time by searching for your colleague, thus you can concentrate better on your business.
TREND # 3: Social media in contact centres
Social networks have been one of the hot topics for several recent years. Just in Slovakia, Facebook has more than 1.7 million users. This number includes also your business partners, past, actual and also potential customers. Just few companies have specific tools and processes for communication with these networks and for using their enormous potential. The logical solution is to use social networks as an additional channel of communication in contact centres. Obtained information can be analysed in real time, you can respond to them immediately and exploit them as your advantage.
TREND # 4: Method of IT "consumption"
Establishing of technology solution does not necessarily mean high investment costs for the hardware, software, licenses or training courses for IT administrators. These days, new solutions have arisen and can be received by users as a service, safely, reliably and without investments. The applications themselves are run as part of the so-called „cloud solutions“ and you can use them in work with no worries about hardware or capacity enlargement. This type of service is generally offered as a turn-key service (in ready-to-use condition) including guarantee availability. Your IT department can concentrate more on its strategic role and look for other ways how to help to your business.
TREND # 5: Cost Savings
There are many ways how to reduce IT costs, for example, in recent time frequently mentioned virtualization and consolidation. In practice, IT costs represent approximately 6% of total operating costs of the company. Returning to the original mission of the IT is to focus on efficiency of the whole company. Technologies and appropriately selected IT projects can contribute to cost reduction outside IT-fields (94% of operating costs). It can help your company to achieve its goals, regardless the type of industry in which you operate.